SOSi Jobs

Overview

This position is contingent upon a contract award

SOSi is actively seeking a Program Director to support our customer’s mission and provide overall management and supervision for the provision of care and services at Overflow Emergency Overnight Shelter sites in Massachusetts.

Essential Job Duties

• Serve as the liaison between the Overflow Emergency Overnight Shelter (OEOS) site(s) and the customer.

• Promptly escalate operational barriers to the customer and keep the customer apprised of the resolution of such barriers.

• Provide overall management and oversight of the programmatic, administrative, financial, and operational systems related to standing up, operating, and providing services for the OEOS site(s).

• Provide regular and timely reports to the customer regarding operations, services, and finances

• Establish a respective and supportive workplace environment.

• Provide program-wide oversight of all inputs, outputs and outcomes associated with program performance.

• Oversee daily performance ensuring program requirements are met in accordance with the contract statement of work (SOW) at best value (Performance, Quality, Cost).

• Communicate directly with customer operational and program leads as required to maintain a good, effective working customer relationship.

• Hold operational meetings as required to discuss operations and support personnel performance in order to identify program deficiencies and propose potential solutions.

• Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes, and organizational departments.

• Assist with the development of systems, processes and tools to enhance program performance.

• Maintain communication with program support staff setting program goals and objectives by assisting the various supporting teams to establish operational policies and procedures to enhance program operations.

• Other duties as assigned.

Minimum Requirements

• Must be authorized to work in the U.S.

• Bachelor’s degree or equivalent in social work or equivalent degree in education, psychology, sociology, or other relevant degree.

• Must have at least 2 years of experience in program management in a director-level position.

• Must pass a drug test, motor vehicle record check and a background check, after accepting a conditional offer of employment.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications

• Experience and/or training in Massachusetts-operated shelters is preferred but not required.

• Experience working with immigrant populations is preferred but not required.

Work Environment

• Work in a fast-paced environment and remain emotionally controlled.

• Willing to work evenings, weekends, and holidays as needed.

• Ability to work flexible hours. We operate 24/7/365. Inside and outside, all weather conditions.

• Travel throughout the U.S. as needed.