Job Information
SOS International LLC Fulfillment Operations Team Lead in El Paso, Texas
Overview
SOSi is seeking a Fulfillment Operations Team Lead to join our team in El Paso, Texas. The Fulfillment Operations Team Lead is a supervisory role reporting to the Fulfillment Operations Manager and will complete tasks within the area of Operations including scheduling, execution of service delivery, workforce engagement, and customer support for a language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.
Essential Job Duties
Lead a team of Interpreters as they efficiently execute diverse tasks to support our program.
Supports various Managers and functional/process Leads in providing operational oversight of all inputs, outputs and outcomes associated with program Performance, specifically within the Fulfillment Operations workflow (e.g., Scheduling/Operations, Quality, and Cost Management processes).
Provides appropriate direct supervision and monitoring of Team members to ensure all requirements are completed on schedule and within stated compliance and work standards.
Works directly with supported contract/program Supervisors and Managers for scheduling requirements and work performance.
Ensures that all language interpreters working on the team are qualified to support one or more SOSi contracts; checks for initial and continuing interpreter competencies• Coordinates efforts with various business unit and program departments, to include Recruiting, Operations, Travel, Quality, and Finance.
Assists in the implementation of program policies, processes, procedures, and standards to help achieve business and operational objectives.
Utilizes various Microsoft suite products and other databases, software to achieve assigned tasks
Develops and maintains program files and program databases per direction of the Manager.
Maintains appropriate records of research methods and results of data collection.
Creates and distributes usage reports to the customer and to internal stakeholders.
Schedules, coordinates, leads, and provides reports on Team meetings to discuss potential issues that may be faced by team members and/or supported program Supervisors and Managers.
Performs other duties as assigned by the Fulfillment Operations Manager.
Minimum Requirements
Bachelor’s Degree preferred, can be substituted with a Military experience or equivalent coursework in business administration, finance, quality management or a related field.
Minimum of five years of related experience in administrative support, language services, case management, health and wellness services, and/or data management services fields, programs and/or operations.
Minimum of three years of supervisory experience.
Strong computer and software proficiency to include the use of word processing, email, spreadsheets and reports, high proficiency in typing and automated processes.
Experience working in a Government Contractor environment.
Must have strong organizational skills and attention to detail Ability to analyze situations, identify and define problems, create and implement workable solutions.
Ability to provide strong customer service.
Ability to collaborate in a team environment and utilize strong business acumen.
Willingness to work in a “hands-on” role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline-oriented workplace.
Ability to work with minimal supervision.
Preferred Qualifications
- Experience with interpretation, translation, or linguistic operations strongly preferred.
Work Environment
Normal office working conditions.
Requires periods of non-traditional hours including consecutive nights or weekends when necessary.
May require ability to lift/and or move objects or packages of up to 25 lbs.
Approximate amount of travel time for the position is 5%.